Products

Q: Why do your medications cost less than at my local pharmacy?

A: The reason for lower prices is that the manufacturers of generic medications do not need to invest in advertising, marketing, and counter staff costs, which helps them focus on the manufacturing process. This way you get the same quality pills at a cheaper price.

Q: What is the difference between generic and branded medications?

A: Generics have the same active ingredients as branded medications but may differ in some characteristics such as color, flavor, and packaging design. Nevertheless, they always have the same active ingredients, indications, and performance.

Q: Do you sell only generic drugs?

A: We deal with both branded and generic medications for various health conditions, offering our customers effective and affordable solutions. Click here to view our product catalog.

Q: Is generic medicine as safe as branded?

A: Yes, generics are absolutely safe to take as they are equivalent to branded products in terms of active ingredient(s), strength, performance, route of administration, and indications. All generic medications available on our website are approved by the U.S. Food and Drug Administration (FDA), meaning they are manufactured under the same strict standards as branded drugs.

Q: What is the expiration date of your products?

A: The expiration date is mentioned on each product and is no less than 12 months. However, it may differ from batch to batch, depending on when the product was manufactured.

Q: What is an ED pack?

A: An ED Pack is a combination of popular erectile dysfunction (ED) medicines meant to help you choose the treatment that suits you and the medication that works best for you, at a discounted price. You can check the variety of our ED Packs here.

Q: Can I order without a prescription?

A: Yes, you can. Shopping on our online pharmacy does not require a prescription.

Q: Who do I contact if I have questions about any of the medications?

A: For any questions, you can always count on the assistance of our Customer Support Service, operating every day, for 24 hours a day. You will get a professional and satisfactory answer to any of your questions so that you can enjoy the ultimate peace of mind. You can contact us by email, phone or by using the Contact Us form.

Ordering

Q: How do I place an order?

A: To place an order, follow these easy steps:

  1. Choose the product(s) you want to buy (pay close attention to dosage and quantity).
  2. Add selected item(s) to your Shopping Cart by clicking the button displayed along with the product.
  3. Choose the shipping method.
  4. Enter your billing, shipping, and payment information as directed and then click Checkout/Confirm Data.
  5. Receive a confirmation message on your screen.

IMPORTANT! Consult with one of our representatives to make it clear you’re doing this for the first time or are having any difficulties completing your order. You can reach our Customer Support Service by phone or by using the Contact Us form.

Q: How can I pay for my order?

A: You can pay for your order using any major credit or debit card, including Visa and MasterCard. More detailed information on available payment methods is displayed at the time you place your order.

Q: How do I know that you’ve received my order request?

A: When you complete your order, you receive an automated response noting that the order is being processed.

Q: What do I do if I didn’t receive the confirmation email?

A: First, check your spam/junk folder. If the email is not in this folder, ensure you entered your email address correctly, as there may have been a typing error. If this has happened, please inform our Customer Support Service so that we are able to correct any mistakes.

Q: Will my card be charged right away?

A: No, your card will not be charged until your order is processed and accepted by our Financial Department. You will receive a payment notification email when your card is charged.

Q: Why are you trying to contact me?

A: We may need to contact you to double-check the information that you provided. This will allow us to process your order faster, avoid any errors, and prevent fraudulent orders. Order processing may take up to 72 hours. If we cannot reach you to confirm the order, it will be canceled. So we kindly ask you to provide us with your correct contact details.

Q: Can I cancel my order?

A: Yes, you can cancel your order within 24 hours of submitting it by contacting our Customer Support Service by phone, email, or by using the Contact Us form. Please note that we are unable to cancel an order if it has been shipped.

Q: How can I reorder?

A: The reordering procedure is exactly the same as a regular purchase. Feel free to contact our Customer Support Service if you need any assistance.

IMPORTANT! Save and use your previous Order ID (provided in the confirmation/invoice email) to simplify the process of filling in the order form. You get a 5% discount as a repeat customer.

Q: Do you offer any discounts?

A: Yes, we do provide our customers with special seasonal discount offers (5% and 15% off the regular price). For more details, please contact our Customer Support Service by phone, email, or by using the Contact Us form.

Q: How do you protect my personal information?

A: Our customers’ privacy and safety is our greatest concern, that is why our online ordering system uses the latest security encryption technologies, ensuring that the information you provide us is secure. Your data is only used to process your transaction and ship the order.

Shipping

Q: Do you ship to all countries?

A: We ship all over the world – you can order the products you need from wherever you are.

IMPORTANT! If you cannot find your country on the list when placing an order, please contact our Customer Support Service using the Contact Us form or by phone.

Q: When will I receive my order and what is the shipping cost?

A: The shipping cost is calculated automatically. After adding the product(s) to the Shopping Cart, choose the delivery method, and the delivery cost will be automatically displayed. Shipping rates do not depend on the size of your order.

Shipping time depends on the type of delivery you choose and is as follows:

Shipping Method/Order Price$0.00-$300.00$300.00+
Posta raccomandata internazionale 14-21 giorni lavorativi$20.00FREE

Please be informed that your order cannot be shipped or delivered on weekends or public holidays. 

IMPORTANT! Delivery times are accurate in most cases. However, they cannot be guaranteed due to the possibility of unforeseen circumstances (e.g., extreme weather conditions, natural disasters, geopolitical situations in the country of dispatch, transit countries, or the destination country) or other events which may disrupt the shipping and delivery process.

Q: Can I change my shipping address?

A: Yes, if necessary, you can make corrections or change your shipping address within 24 hours of placing an order by contacting our Customer Support Service using the Contact Us form or by phone. Please be informed that we will NOT issue a refund or reship the order when a delivery fails due to an incorrect shipping address, as provided by the customer.

Q: What should I do if the package is damaged or some of the products are missing?

A: In either of these situations, please inform us of the issue by contacting our Customer Support Service using the Contact Us form or by phone. We will either reship the order or issue a refund. Please note that your order may be shipped in two different packages.

Q: Will I have to pay an extra fee if you reship my order?

A: We will reship your order free of charge in the following cases:

  1. You paid for delivery insurance (you can add it when choosing a shipping method).
  2. The chosen product is not available at that moment.
  3. The selected shipping method is temporarily unavailable.
  4. Wrong or damaged products were delivered, e.g., broken pills (a photo of the package and the product should be provided).
  5. The product is not effective (a photo of the package and the product should be provided).
  6. You did not receive the package within the specified delivery time.
  7. The sender shipped the order to the wrong delivery address.
  8. The delivery has partially failed. In this case, ONLY a reshipment of the missing order items will be provided (a photo of the package and the product should be provided).
  9. The product is expired/expires soon (a photo of the package and the product should be provided).

Q: Why does the International Registered Mail Tracking Number show no information?

A: Tracking information may be temporarily unavailable; your Tracking Number is only activated once the package reaches the destination country. Some packages sent to the USA, Australia, Germany, Canada, Austria can ONLY obtain either the “order shipped”status or both “order shipped” and “order reached the destination country” statuses. You can always contact our Customer Support Service to get more information regarding your order.